Managed services have now become essential criteria for organizations who primarily want to focus on their core business functions, improve agility, customer service, and reduce costs & complexity. Managed services are much more radical in the present connected world, in which cloud, analytics security, and IoT all play an important role. They enable organizations to get benefits from operational and network transformation. It is estimated that the internal IT costs within organizations can be reduced by almost 30–40% with managed services, while improving efficiency by approximately 50%.
Telecom industry has witnessed extensive growth during the past few years. Telecommunication companies are facing constant pressure to deliver innovative services at lower costs to retain their customers in the competitive market. For addressing a complex competitive environment, managed services have become a widespread demand for operators. Telecom companies, due to lower margins, are focusing on minimizing their costs, maximizing customer satisfaction & loyalty, and thereby generate maximum revenue.