Intelenet Global Services (Intelenet) one of the world’s leading business process outsourcers, has acquired FirstInfo. FirstInfo, the services arm of rail operator FirstGroup, is responsible for customer management, ticket issuing and back-office processing across rail franchises including FirstCapitalConnect, First ScotRail and First Great Western.
Intelenet Global Services Pvt. Ltd. (Intelenet) today announced the launch of a new centre in Krakow, Poland. This 150-seater facility, located in the Southern part of Poland, will enhance the company’s near shore capabilities in Europe and increase its global footprint to 35 centres. Intelenet plans to grow the facility to 500 seats in around a year.