ReleaseWire Connect

How well your call center software, phone system, and CRM are integrated can make or break your numbers. That's the implication of a recent Forrester Study which found that 52 percent of survey respondents say that they will abandon a purchase if they can’t find a quick answer to their questions.

The Perfect Order is a term used to describe a complete, on-time, undamaged, and properly “documented,” or compliant, order. Whether distributors are fulfilling direct to consumer or to big-box retailers, the demand of the Perfect Order remains the same.

From the smallest boutique to a hundred-billion-dollar big box store, the retail industry represents more than $4 trillion in sales and hundreds of thousands of online and offline businesses. Burdened with bare-bones margins, retailers have for years leveraged data and analytic tools to survive in a competitive environment. Here are five tips to help you win sales by better understanding your customer using data analysis and business intelligence (BI) software tools.

The manufacturing industry is undergoing one if its most significant transformations in decades. The years of industrialized nations gaining significant economic advantages from shifting production to low-cost, developing nations are coming to an end.

Ibex is renowned for its unique line of high-quality outdoor clothing crafted from fine merino wool sourced from New Zealand, Europe, and the United States. And now Ibex is gaining recognition for innovation and excellence in omnichannel retail as well.

Christian Cranmer's fascination with military antiques was a childhood hobby that led to a wildly successful business, and ultimately TV stardom.

The way that professional services are marketed, sold, evaluated, and engaged is undergoing a profound client driven transformation. Social media, brand image, recommendations, and demonstrable expertise have emerged as key factors that can make or break a success. Is your services team leading the charge or lagging behind?