
Contextual chatbots are advanced chatbots, developed by the use of artificial intelligence, behavior analytics, and machine learning algorithms. The main function of contextual chatbots is to figure out user mindset or intention i.e. in which sense the user is asking a question, post which, contextual chatbots replies those sentiments and behavior according to the intentions of the user. Contextual chatbots have a feature that it remembers all the previous activities a user has already asked or performed. Contextual chatbots are primarily used by market research firms, BPO companies, and contact center companies to help customers make a more informed decision before a purchase.