
This Strategic Focus report analyses the current trends, drivers, and inhibitors impacting the business process outsourcing market. The report outlines the evolution of business process outsourcing technologies, and identifies and assesses the best performing vendors in the market. This report also presents view of the revenue opportunities in the business process outsourcing market through to 2020, highlighting the market size and growth by technology, geography, and sector and size band. Moreover, following in-depth ICT decision maker surveys, the report outlines enterprises' investment priorities in the business process outsourcing segment.