ICL Services

How Can Lean Practices Help to Optimize Work of Technical Support

LogoThe world around us is changing rapidly. The conventional working practices may stop yielding the desired results one day. And the quality of service, which once seemed incredible, eventually becomes commonplace. For example, these days, the possibility to buy something at your favourite store without leaving the house, with home delivery to boot, will leave only few people impressed.

ICL Services Maintains ASNA Terminals

LogoICL Services maintains ASNA terminals: installs, puts into operation, repairs, monitors their condition, consults the users, and solves problems remotely.

ICL Services Helps SEZ "Innopolis" to Manage IT Processes

LogoManaging company of SEZ "Innopolis" helps create comfort for city residents. It manages all facilities, supplies heat, water and electricity. For this, the company's IT infrastructure should work completely and efficiently. The IT department maintains servers, presentation and other high-end equipment used in events with the participation of top officials.

Service Ecosystem: Service Delivery Process Automation

LogoICL Services provides a wide range of IT services to businesses. In 2018, in order to optimize this process and reduce the cost of proposed solutions without compromising their quality, a new Delivery Excellence division was created within the company. The main task set before this department is finding potential areas for improvement. One of these ideas was the automation of some works performed by the company's employees in the course of providing services to customers.

How to Keep Going: HR Budget Reallocation

LogoThe primary mission of the HR department of any company is to maintain a well-functioning and efficient team. Currently, it means bolstering the staff's confidence in the future. But how can this mission be reconciled with budget cuts, all but inevitable in a situation of uncertainty and crisis? Lilia Mingaleeva, Head of the Human Resources Operations Department at ICL Services, explains how HR expenses can be redistributed.

Mass Remote Work: Raising Information Security Awareness of Employees

LogoICL Services maintains a culture of information security among employees during the period of mass removal

Anti-Corruption Policy as the Guiding Principle of the ICL Services Corporate Values Development

LogoDue to the global scale of corruption and in order to maintain the internal corporate economic world, effective anti-corruption measures have been implemented not only in politics, but also in economy. In companies around the world, compliance with these measures has become mandatory both for managers and frontline employees. ICL Services has implemented an appropriate step-by-step process to resolve the issue.

Corporate Social Responsibility Practices for the Protection of Human Rights

LogoICL Services supports universal rights and provides opportunities to its employees.

How to Throw a Virtual Office Party: 9 Entertaining Ideas

LogoWhile the company has had some remote working experience before the lockdown, online corporate events remain an unchartered territory yet to be explored for the first time. Here are 9 exciting options for your team.

Green Initiatives of ICL Services: Aiming for the Future

LogoEco-initiatives of ICL Services for 2019 and further plans