Call Center Sales Pro was formed by Janet Livingston to help outsource call centers and telephone answering services take the pain out of growing their business. They do this by providing sales and marketing services, as well as in helping clients maximize the value of their existing customer base. First, Call Center Sales Pro helps their clients find lost revenue. They analyze billing rates, individual customer profitability, and the amount of work required to service each account. Armed with specific information they implement a new rate structure, on an individual customer basis, to make each customer profitable. They also look to sell them additional services that will benefit the customer. Sometimes they do both. The result is increased revenue for their clients.