Cloud CRM is a marketing automation software platform created by Salesforce.com. It allows sales professionals to easily monitor, manage, automate and track the entire sales process, including all channels, influencers and customers. Salesforce Cloud CRM comes in different flavors depending on the company’s goals. For example, one of the basic flavors is “Salesforce CRM” which is designed to track the sales process. However, there are a variety of other flavors to choose from based on a company’s specific needs and business goals