About The Authors Janice Byer launched Docu-Type Administrative & Web Design Services (http://www.docutype.net ) in 1998 in an effort to provide small business professionals with virtual administrative and web design services. Janice is a Certified Canadian Virtual Assistant (CCVA), certified Master Virtual Assistant (MVA), and active member of numerous Virtual Assistant, Small Business and Web Design organizations. She is a co-founder and Executive Director of the Canadian Virtual Assistant Connection. Her desire to help VAs become successful is evidenced by the numerous business building e-books she has written, her bi-monthly newsletter, and her blog, among other publications she has developed. Elayne Whitfield-Parr started Executive Assistance Business Solutions Inc. (www.executive-assistance.ca) in 2000. She is a Certified Canadian Virtual Assistant (CCVA), a certified Master Virtual Assistant (MVA), a Professional Real Estate Virtual Assistant (PREVA), a member of several related associations as well as a co-founder and Executive Director of the Canadian Virtual Assistant Connection. She now operates several businesses in which she supervises numerous contractors worldwide and offers her expertise to regular industry events while also mentoring VAs to new levels of success. To learn more about Janice, Elayne and their new book which is now available for purchase or PDF download, visit www.howtobuildavirtualassistantbusiness.com/ About the Canadian Virtual Assistant Connection CVAC (www.cvac.ca) was founded in 2001 as a place for Canadian Virtual Assistants to gather and share ideas and support with a focus on Canadian laws and requirements. The organization now offers over 700 members an email discussion list and resource packed website as well as a variety of special benefits to full members including Requests for Proposals, special rates on products and services, and even a comprehensive group insurance plan.