Advanced Feedback Is Pleased to Announce the Addition of Four New Clients
Advanced Feedback is pleased to announce the addition of Sharp Healthcare, TomKats Inc., Fitness Zone, and NewMark Merrill Companies to their current client base.
Marquis Hotel Group Expands Mystery Phone Shops With Advanced Feedback
Advanced Feedback, Inc. is proud to welcome Marquis Hotel Group’s latest acquisition. Due to reconstructing of management, the Quality Inn Auburn established their phone shop service under the management of General Manager Heather Patrick and Michael Chisholm President of Marquis Hotels Group LLC.
Boutique Hotels - Missing the Opportunity to Provide Personalized Services
One measure of personalized customer service, and perhaps its most objective indicator, is a hotel’s willingness to practice it over the phone. Being one of only two possible first impressions a hotel has to work with, the personalized phone call is so simple it ought to be automatic yet it is increasingly rare. Less than 5% by one measure!