ReleaseWire Connect

CRMnext launched its advanced Call-scripts functionality which allows organizations to design and execute Q&A scripts. This will help to make lead qualification and service request process smarter and increase first time resolution rates. Scores can be assigned to each relevant response to and a minimum score can be specified for Lead qualification, telesales or call resolution processes.

With easy-to-use interface and distinctive mobile features including real-time improved data visibility, fields display, reports, alerts, leads, opportunities, contacts, appointments, activities, payments, visits creation and updates, CRMnext aims at increasing productivity of all the on field sales and service teams.

CRMnext will enhance Arshiya’s current sales and customer servicing operations by providing valuable insights in project execution and a quality customer view. For a logistics company like Arshiya, that simplifies the complex supply chain networks of companies across sectors, CRMnext’s single, comprehensive view of sales and operations will improve efficiencies and better customer-centricity.

Converting a prospective client into a loyal customer is not just the sole cumulative objective of all the departments of an organisation, but also the key driver that takes the economy forward. For banks, the challenges of converting leads into salary current and salary accounts (CASA) is even more intimidating, considering that a significant section of the urban population is already availing banking facilities and the competition is intense. The part of the population without bank accounts poses another set of challenges, as majority of them can provide little documentation for processing of accounts and are also smaller business for the banks because of the size of their investments and loans.

Social Media is not just about vastly popular networks like LinkedIn, Twitter, or Facebook – it is about brands engaging in conversations. It is about people interacting live with companies, products and brands; gaining and giving insights; and being ‘virtually’ vocal about their ‘likes’ and dislikes.

CRMnext announces 11 pre-configured vertical editions with best cross domain practices and multidimensional analytics for actionable insights. These include Banking, Insurance, Financial Services, Media, Telecom, Pharmaceutical & Life Sciences, Public Sector, Asset Management, Manufacturing, FMCG, Retail and Automotive.

The new version of partner portal enables easy customization of layouts and visibility of information depending on the role and type of partnership. In addition, actionable reports and dashboards can now be made available to partner users to improve their performance.

Acidaes Solutions, a specialist CRM solutions company providing services to customers in the global market, announces the joining of Sushil Tyagi as Director - Sales and Marketing. Sushil will manage Acidaes' global sales team to drive the company's worldwide sales and marketing efforts.

CRMnext upgrades Multi-Calendaring to facilitate creating and sharing calendars in real-time with user-created groups across teams, territories and time zones. Users can maintain and view multiple calendars each for a group/team they interact with.Multi-Calendaring 2.0 enables a holistic view of private and group events, it ensures clear visibility of how a particular calendar day is split amongst multiple groups and personal activities.

India’s apex software body, awarded CRMnext with the IP4Biz award which recognizes top software product companies from India, catering to enterprise customers, which have transformational impact on businesses. As a part of the award, NASSCOM also invited CRMnext, to present its product to the CIO and Enterprise IT buyer audience at the INTEROP event, in Mumbai on 12th October, 2012.