Customer Solutions Group: The Inside Sales Lab Records Its Two Millionth Warm Customer
Customer Solutions Group (CSG) recorded its 2 millionth “warm transfer” in September of this year. By employing efficient and specially trained call center consultants, CSG was able to target potential consumers for their clients in 2012. This driving effort by CSG is one of the keys to great success. Each potential customer is greeted by a professional CSG employee that asks qualifying questions before warm transferring interested customers to a client’s sales force.