When asked how the mechanism works, Bradford explained: "It's very simple; appraisal fraud, other tortious conduct, contract breaches, errors, setoffs, statutory/regulatory violations, etc., underlie over 90% of mortgage transactions. These abuses give homeowners leverage to beat the banks. When we examine mortgage transactions (contract) and find misconduct, our clients use our analysis to draft and send a contractually mandated 'grievance letter' to the Servicer, which mandates they take 'corrective action.' Since the damage has already been done, the only "corrective action" they can take is to settle with the homeowner."