SDL Announces the Death of Technical Documentation As We Know It
SDL (LSE: SDL), the leading provider of Global Information Management solutions, today announced the release of SDL LiveContent™ 2011, a software application that transforms the online experience for anyone who needs product related information. SDL LiveContent makes product content interactive, context-aware, compelling and available on multiple devices and via multiple channels. Able to respond to a customer’s interests and needs with targeted product information, SDL LiveContent brings technical information to life and heralds the death of the traditional “technical manual.” With SDL LiveContent, companies can improve customer experience, divert calls from support centers to self-service, and provide new revenue and upselling opportunities.