SQM Group

SQM’s 12th Annual Most Prestigious North American Call Center Industry 2010 Awards for Service Quality Excellence Program

Based on the call centers SQM benchmarked between October 1, 2009 and September 30, 2010, we recognize the following Service Quality Award of Excellence Winners for 2010.

SQM has been Recognized by PROFIT Magazine as One of the Fastest Growing Companies in Canada

SQM Group a Vernon, British Columbia company is the call center industry leader for benchmarking, improving and certifying world class first call resolution (FCR), employee satisfaction (Esat) and customer satisfaction (Csat) performers. SQM Group is honored to be recognized by PROFIT Magazine as one of the fastest growing companies in Canada. In their June 2010 issue, PROFIT Magazine published a case study on SQM’s ability to achieve a 401% revenue growth over the last five years while maintaining a 95% client retention rate.