Two books on the ACT software program written by noted author Karen Fredricks have been selected by Packt Publishing for inclusion in their R.A.W. (Read As We Write) program. ACT! is a CRM solution that increases the effectiveness of sales and marketing efforts through automation, Internet connectivity, and compatibility with other popular software applications including Microsoft Office. The two books, ACT! by Sage 2011 Cook Book and ACT! by Sage Reports and Dashboards Cook Book, are designed to provide step-by-step instructions that enable users to complete each task as quickly and efficiently as possible.