ReleaseWire Connect

Customer service levels in the retail sector in 2018 are stagnating at a time when store owners can least afford it, a survey by customer service training organisation KiwiHost reveals.

A media and regulatory spotlight on how banks sell products and services to customers in Australia and New Zealand – particularly at the point-of-sale – could spread to become a broader problem for sales professionals throughout the Western world.

Sales incentives – particularly for sales and service people working at the point-of-sale – has come under scrutiny in Australia and New Zealand recently, with trade unions and legislators citing the way staff are incentivised as a reason why some customers face undue pressure at the point where they are completing a retail transaction.

The ubiquitous high-speed internet and artificial intelligence (AI) may be the best technological advances since the industrial revolution fired up the Luddites 200 years ago, but many people are having trouble dealing with the pace of change.