
Communication has become a vital aspect of everyone's life to be in touch with everyone, everywhere. People are getting closer by advanced technologies such as 4G, video conferencing, 3G, and Internet protocol television (IPTV). Hence, reconfiguration of the network is needed to smooth operations. This causes massive growth in subscriber base, which results in extra burdened, and congestion in the network. Hence, it affects customer experience and efficiency of the network. This is the biggest challenge before telecom sector. However, telecom service assurance appears to enhance insights for network, price, operations, service, customer, and workforce. It will augment customer experience and boost operational efficiency. Telecom Service Assurance (TSA) acts as the tool to optimize network effectiveness offered to the service provider. It allows service providers to offer reliable service operations.