ReleaseWire Connect

CRMnext, market leader #1 Commutable Cloud CRM Software releases advanced marketing resource management functionality to streamline and automate marketing campaign execution. It will enable marketers to easily manage growing volumes of marketing programs, materials and assets across geographies and businesses. The smart marketing resource management tool will help in facilitating control and distribution of brand assets, marketing collaterals, sales tools and communication templates.

CRMnext, market leader in financial CRM software, releases advanced customer self-service portal on cloud to deliver superior customer experience. It will enable customers to create new service requests, receive answers to their questions, complete transactions, and find solutions via the web on the fly. It will also allow customers to edit their profile details like alternate address, phone, email etc. The self-service portal will also allow customers to create a new purchase request online with a fast track fulfilment process.

CRMnext, commutable cloud CRM software, introduces advanced guided selling functionality to reduce customer churn and boost sales by enabling front-end sales teams with access to step-by-step information on product sales based on the customer queries and profile. CRMnext will also display key information related to customers on a real-time basis, thereby empowering agents to make informed decisions and optimize rapport building, while executing a sales call script. The new guided selling functionality will enable sales representatives to offer the best products to customers, reduce cycle time, increase close rates and increase profit through effective cross-sell and upsell.

CRMnext, #1 commutable cloud CRM software releases advanced offer management functionality to boost cross sell and upsell. It will enable to create or upload offers based on multiple criteria and also tag it to a particular set of customer. These offers will be available in the customer 360 view, which will allow sales representatives to pitch the right product at the right time.

CRMnext, # 1 private cloud CRM software releases advance HTML5 mobile sales platform to help sales teams access and update information on the go, thereby boosting their productivity. The smart mobile sales solution, will enable customer facing teams to access vital sales data in real-time through a unified customer view from anywhere in the world. It will also allow sales reps to capture leads, track appointments, tasks and convert them to potential customers at a faster rate, with the new easy to use mobile platform. It will also enable a 2-way SMSes capability to capture and update records in real-time for users.

CRMnext, #1 private cloud CRM solution helps large financial organizations boost their marketing ROI by ensuring that marketing strategies work effectively with the help of smart process automations, which focus on improving sales. It has also helped organizations to track the progress and performance of various campaigns and ascertain which marketing strategies work, thereby increasing productivity. CRMnext has enabled large organizations to effectively and cost-efficiently analyze customer information on a real-time basis to generate more targeted and personalized messages for each market segment.

CRMnext, #1 commutable cloud CRM solution, releases advanced Customer Telephony Integration (CTI) functionality, which will enable organizations to offer context sensitive screen popping, integrated reporting and easy escalations. It will also enable organizations to significantly improve outbound telesales capacity by facilitating call recognition, call routing, call logging and automated call flows within the CRMnext database. It will also help in considerably reducing the call times so that organizations can effectively service larger customer base, thereby cutting costs.

CRMnext, #1 private cloud CRM solution helps large financial organizations to boost customer satisfaction levels by empowering the service representatives to resolve customer queries and complaints at a faster rate. CMRnext has helped organizations to increase the first time-resolution rates by 80% by making a comprehensive 360 degree view of the customer readily available on a single screen. This also helps customer facing teams to effectively cross sell when they come in contact with the customers. Their elite list of customers includes large global brands like TATA. AIA, S&P, Reliance, ICICI, Max, Bajaj etc.

CRMnext, leader in private cloud CRM, releases advanced version of "Pulse", an online collaboration platform for internal users and customers, which will enable organizations to seamlessly share information and address customer queries, complaints and requests on the fly. It will also enable the top level managers to track important records of end users and simultaneously monitor their performance.

CRMnext, Asia’s # 1 CRM solution, releases advanced template management functionality to help large banks and insurance companies harmonize and co-ordinate their business processes. It will also allow businesses to maintain a uniform and consistent internal/ external communication across teams and territories.