ReleaseWire Connect

CRMnext, market leader in banking CRM solution helps to revolutionize sales force productivity by enabling the quick and easy access to leads, opportunities, offers, product information and customer information from various sources on a single screen to the sales team on mobile devices helping them to close deals faster. Sales representatives can easily monitor performance, compare their activities with other team members and focus on sales that will create more value with the built-in analytics functionality. The 360-Degree views that are available in CRMnext, gives a detailed picture of customer needs, tastes and buying habits. Sales representative can develop a effective sales pitch based on this information.

CRMnext, # 1 provider of CRM software in the BFSI sector announces the opening of its new office in Mumbai to serve the growing demand from banking and Insurance sector. Founded in 2002 in India, CRMnext is a specialist CRM product company with a proven track record of delivering high impact implementations.

CRMnext, Asia’s # 1 CRM software releases its new mobile platform that allows customer facing teams to access update and interact with customer data using any mobile device. With the new mobile platform, organizations can define advanced security and access preferences depending on the role and permissions of the users. Since data can be accessed from anywhere and anytime, the use of this smart platform makes sales, service and marketing professionals more efficient and effective.

The event was organized by Network 18 Media Investments Limited in association with CNBC TV18 on 25th September 2013 at Trident BKC, Mumbai. The exclusive event had active participation of more than 250 senior professionals from the BFSI sector. The top companies, who made an appearance at the event, were financial institutions, life & general insurance companies, government policy makers and technology providers.

CRMnext, # 1 Financial CRM solution released an advance two-way SMS feature, which will help to improve customer experience and boost lead generation through SMS campaigns. The new release has advance SMS short code management capability with auto-populated templates, which will help to provide real-time updates on service request and sales fulfillment status.

CRMnext, the market leader in BFSI CRM solution helps top banks and insurance companies to revamp their CRM strategies with its cross-over consulting practice and cutting-edge CRM platform, enabling them realign their business strategies towards becoming more customers driven. Companies get detailed information pertaining to performance improvement, revenue acceleration and strategy alignment including cross selling models to increase sales and avoid customer churn. Their customers include HDFC Bank, TATA AIA, Reliance Capital, Max, Fullerton etc.

The new advance partner management functionality enables to provide a rich 360 degree view of leads and customers, create alerts, customized assignments and escalations, thereby ensuring that partners have access to accurate information, whenever required.

CRMnext, Asia’s leading financial CRM software, introduces advance version of its knowledge management functionality, which enables quick and convenient sharing of information and documents. With the help of centralized information, organizations can focus on creating smart products and providing improved service quality.

CRMnext, market leader in financial CRM solution, enhances its email syndication functionality that enables an organization to efficiently manage customer queries, complaints or request received through emails. The smart email syndication tool allows an organization to accurately segregate emails and convert them to a service ticket or a sales lead on basis of multiple criteria like subject, email id on which the request is received etc. The new tool ensures that all customer queries and complaints are catered within the established time frame, which will build customer loyalty and provide enhanced customer experience.

The smart CIBIL adapter tool is beneficial in securing credit scores in real-time within the CRM solution on a single click, helping the field sales team to provide instant quotations to the customers. This will help to reduce bad loans by enabling organizations take more informed decisions.