ReleaseWire Connect

The new cross sell analyzer allows an organization to leverage existing customer information, processes and products to offer relevant next best products with a high probability of selling at all customer touch-points.

CRMnext, a market leader in the global CRM solution space, enhances its call centre management solution, which will assure great customer experience and lasting relationships. It will help to effectively respond to customer queries/inquiries, thereby achieving the desired business results.

CRMnext, the Market Leader in BFSI CRM Solution introduces Its next generation smart SLA management functionality to help customer service and sales teams meet their commitments to the customers. The new SLA management capability will alert all stakeholders involved in handling a service request, complaint or query on timely basis via sms or emails to help them meet the turnaround times promised to the customers. This will help the organizations to improve the overall customer experience and hence, brand image and loyalty.

CRMnext, Asia #1 CRM solution in the financial services industry, announces the launch of its advance wealth solution for wealth management companies to help them maximize customer lifecycle value by providing optimized solutions as per customer needs and. It helps to track portfolios, recommendations, risk management, compliance and interaction history with the customers thus helping them to deliver great customer experience.

CRMnext enhanced its product master management functionality to manage multiple product categories in a structured manner so as to help the sales and customer services team to offer best fitment and customized products and services to the customers. New Categories on the fly and multiple products hierarchies and products can be added to them with all relevant details. Multiple versions of the same product and pricing details for the same can maintained with an easy to use interface.

CRMnext, Asia’s #1 CRM solution in the banking and insurance space helps to boost collections by 30% and renewals by 60% at leading life insurance companies. Its customers include large insurance companies like TATA AIA, Max Life, and Reliance Insurance who have benefitted from CRMnext’s comprehensive platform for its sales, service and marketing operations. CRMnext has helped to boost collections and renewals by streamlining processes, improving agent management and providing actionable intelligence on a single platform to the customer facing teams.

CRMnext, #1 CRM solutions company in Asia has announced big wins in the banking, insurance and financial services space in last 6 months. These multi-million dollar wins has made CRMnext the most preferred CRM solution in the banking, financial services and Insurance space. It has won mandates from the thought leaders in the BFSI space which includes HDFC Bank, Max Life, TATA AIA, Bajaj Finance, Fullerton, India Infoline, Reliance Capital and many more. Jointly these implementations would count for over 1,00,000 users.

CRMnext, Asia’s #1 CRM solution introduced smart deduplication and merging tool for sales leads captured from multiple sources like, website, call centre, sms, email, chat etc. This will ensure that the same lead is not followed up multiple times irrespective of the channels it is captured from. This will help to increase efficiency of the sales teams and also save the customer from redundant calls.

CRMnext, #1 CRM solution in Asia with very strong presence in the banking, insurance and financial services sector, announced the launch of advanced Google plus connectors which will help to pull information from Google plus into CRMnext based on multiple criteria and keywords and convert them to leads, service requests or use for sentiment analysis and brand management.

CRMnext, leading CRM solution - http://www.crmnext.com/solutions.aspx in the banking, insurance and financial services sector launched advance Do-Not-Call configuration capability to ‘Do Not Call (DNC)/ Do Not Disturb' status to meet regulatory requirements while contacting a customer or a prospect. This will help companies to easily comply with the new DNC regulations and also understand the preferred channel and time to contact a customer or a prospect.