ReleaseWire Connect

CRMnext introduced advanced ‘Solutions’ management as a part of its CRM solution http://www.crmnext.com/solutions.aspx for customer service and engagement. The advanced ‘Solutions’ functionality will enable to capture, create and share team's knowledge so that customer facing teams can solve the problems faster and increase first time resolution rates. ‘Solutions’ will help the CRM teams to easily search for answers based on keywords and also tag them against the service request raised by the customer which can be referred to anytime in future.

CRMnext introduces advanced sales forecast and quota management functionality to allocate targets and closely track its achievement across geographies and time periods. This will enable to allocate sales quotas based on multiple parameters like product, geography, units, amount, teams, period etc. The forecast will be automatically updated depending on the status of opportunities, past performance etc.

CRMnext’s new advanced Auto Response Rules facilitates automatically responding to customer cases with dynamically populated templates which are selected on the basis of the related record’s details like customer ID, territory, product, campaign, etc. The template’s details can ensure contacts are in-the-loop about the status of their complaint or request thereby reducing call volumes and non-core activities.

CRMnext enhances Assignment Rules for leads facilitating quick sharing of leads automatically or manually based on their product and territory to specialized users in the CRM solution. This new feature for assigning leads to specific users ensures better collaborations and turnaround time for converting leads to customers.

Asia’s No. 1 CRM software, CRMnext, introduced advanced attendance and calendar management to enable efficient planning and tracking of sales and service teams across multiple geographies. This will allow to simultaneously capture the ‘time-in’ and ‘time-out’ from biometric devices and any other related information like status (absent/ present/ leave), gate-in, gate-out, verification type, etc. for the teams and if needed also integrate with the existing HR information systems.

CRMnext introduced advanced queue management tools for effective and efficient sales lead management. Separate groups of users, each with their unique set of criteria like territory, product, role, etc. can be created and assigned leads on basis of multiple criteria like round-robin or preconfigured basis, thereby considerably lowering conversion time and ratios through effective follow-ups using the CRM software.

CRMnext, Asia’s No. 1 CRM solution in the Banking, Insurance and Financial Services space, today announced that Gartner has featured it in the 2013 Sales Force Automation Magic Quadrant as a “Niche Player”. According to Gartner, CRMnext's "sweet spot" is core sales functionality, such as opportunity, account and pipeline management, as well as forecasting and analytics with large proven deployments of 1000+ users each. It has a good software upgrade path and a reliable service track record with customers.

CRMnext, Asia’s No. 1 CRM solution launched advanced campaign management functionalities which can help to boost the campaign ROI. Budgets can be defined and apportioned across multi-level and multi-wave campaigns. Expenses can also be tracked for each campaign. Campaigns can be tracked depending on media, channel, geography etc. New campaign toolbox can be used to create status codes for campaigns, budgets. expenses etc. for effective execution.

CRMnext, a new generation enterprise customer relationship management product has won the ‘Best CRM technology, Asia’ Award by World Finance in London, a part of World News Media Group. The World Finance awards recognize industry leaders, eminent individuals, exemplary teams and distinguished organizations, which represent the benchmark of achievement and best practice in a variety of fields. Judging panel draws over 230 years of financial journalism experience. These awards are also the only such industry honors given on the basis of voter participation.

CRMnext, Asia’s No. 1 Enterprise CRM solution launched its enhanced social CRM analytics goo.gl/AgmBKw with new real time sentiment analysis, ad hoc reports and dashboards. With the new advanced capabilities users will be able to easily collate content from various popular social networking sites related to their brand, product and competitors in the form of listings, reports and dashboards helping in quick response to enhance customer experience.